Shipping Policy – Chettiyar’s Snacks

Welcome to Chettiyar’s Snacks – where tradition meets taste, and your favourite snacks are just a few clicks away. We take pride in delivering our products with care, speed, and transparency. Here’s everything you need to know about how we ship your orders.

Order Processing

We begin preparing your order as soon as we receive it.

• Orders are processed within 1 business day (Monday to Saturday).
• Orders placed on Sundays or public holidays will be taken up on the following working day.
  Our team ensures prompt packaging to maintain the freshness and quality of every item we send out.

Shipping Zones & Delivery Timelines

To serve our customers better, we’ve divided our delivery locations into zones based on distance from our distribution centre. Here’s how it works:

Zone A – Within City

• Delivery Time: 1–2 business days
• Covers: All areas within our city limits for the fastest delivery

Zone B – Up to 500 km Outside the City

• Delivery Time: 1–2 business days
• Covers: Nearby towns and cities within a 500 km radius

Zone C – Metro to Metro (500 to 2500 km)

• Delivery Time: 3–4 business days
• Covers: Major metro cities across India, whether near or far

Zone D – Metro to Non-Metro Areas (500 to 2500 km)

• Delivery Time: 4–5 business days
• Covers: Deliveries from metro cities to interior or semi-urban locations

Zone E – Remote Locations (Beyond 2500 km)

• Delivery Time: 6–7 business days or more
• Covers: Far-off and hard-to-reach regions

Shipping Charges

Shipping rates vary based on your location and the value of your order.

• Charges are clearly shown during checkout.
• No hidden costs – what you see is what you pay.

Use the zone details above to estimate how soon your order will arrive.

Tracking Your Order

Once your parcel leaves our kitchen:

• You’ll receive an SMS and email with a tracking link.
• Stay informed at every step as your snacks travel to your doorstep.

Where We Ship

• We deliver across India and to many international destinations.
• Kindly note: We do not ship to P.O. boxes or military addresses (APO/FPO).

Shipping Delays

While we aim for timely deliveries, unexpected delays can happen due to weather, courier issues, or customs processes (especially for international orders). We’ll keep you informed if any such delay occurs.

Address or Order Changes

Need to make changes after placing your order?
Reach us as soon as possible at:
+91 9176907620 support@chettiyarssnacks.com
If your order is already shipped, we may not be able to modify it.

Missing or Damaged Items

If anything is missing or arrives damaged:

• Inform us within 24 hours of delivery.
• We’ll ensure a quick resolution to make things right.

International Shipping Details

Duties and Customs

• For Canada & Europe, any applicable duties (usually up to USD $20) must be borne by the customer.
• For all other countries, the customer is responsible for any customs duties.
• We will assist with the documentation and help guide you through the clearance process.

Clearance Delays

Some countries like Australia, New Zealand, Spain, France, Germany, and Brazil may take up to 20 days for delivery due to customs. While we can’t fast-track the clearance, we will support you with updates and tracking.

We’re Here to Help

At Chettiyar’s Snacks, we care about your experience. For any shipping-related queries, don’t hesitate to reach out:

 support@chettiyarssnacks.com
 +91 9176907620

Thank you for choosing Chettiyar’s Snacks – Traditional Signature Taste, now delivered to your doorstep.